Privacy Policy

Au Château is committed to maintaining the confidentiality and security of each resident’s personal health information. These privacy practices are aligned with Ontario’s Personal Health Information Protection Act (PHIPA).

If you would like to receive information about Au Château’s Privacy Program, contact Jacques Dupuis, Privacy Officer at 705-753-7110.

To contact the Information and Privacy Commissioner of Ontario:

2 Bloor Street East, Suite 1400 Toronto, ON M4W 1A8
E-mail: info@ipc.on.ca
Telephone : 416-326-3333
https://www.ipc.on.ca

Keeping Your Personal Health Information Private is Important to Us

Personal Health Information and Privacy: Ontario has a law that protects your personal health information. We are required to keep your personal health information safe and secure. You have the right to know how we may use and give it out and how you can get access to it.

Au Château is committed to the security and confidentiality of your personal health information. Our practices are aligned with Ontario’s Personal Health Information Protection Act (PHIPA).

Your Personal Health Information (PHI) includes:

Your contact information and the contact information of an individual who is your Substitute-Decision-Maker (SDM)
Your health information, health care history, and family history
Information about payment for your health services, including your health card number

Who can see and use your Personal Information

You or a person who can legally make decisions for you about your personal health information can use and set it
We may collect, use and give out your personal health information to others, as reasonably necessary to:
- Provide you with health care and assistance, both within and outside our care facility;
- Communicate or consult about your health care with your doctor(s) and other health care providers;
- Obtain payment for your health care, including from Ontario Ministry of Health and Long Term Care (for all residents)

Your Rights and Choices

You or a person who can make decisions for you about your personal health information have the right:

To see and receive a copy of your personal health information
To request a correction of your records if you believe there are errors
To receive more information about Au Château’s Privacy Program by contacting the Privacy Officer
To be told if your personal health information is stolen, lost or improperly accessed
To withdraw / change consent for the sharing of any of your personal health information at any time
To file a complaint with the Information Privacy Commissioner of Ontario if you believe that Au Château is non-compliant with Ontario’s Privacy Legislation

Family, Friends, and Clergy

Your family and friends can be told general information about you, such as your location in the facility and your general health condition (e.g. the resident is doing well), unless you tell us not to give out this information
If you give us information about your religion, we may give your name and location to clergy, unless you tell us not to do so

How to Reach Us

If you have questions or concerns about our privacy practices, please speak to our Privacy Officer 705-753-7110.